Web Hosting Technical Support how to make the most of it
By Catherine Widdowson
Getting your Web Hosting issue resolved in the most efficient manner is very much a two way process, as web hosts are obviously very dependent on the information you supply. One of our aims in Daily.co.uk Support is to make sure we resolve your issues fully and as promptly as possible.
Here are a few tips for information you can provide that will help us get to the bottom of your query for you as quickly as possible:
1) Check the knowledgebase
Many companies now have an online knowledgebase which provides extremely detailed answers to common questions, as well as walkthroughs and even video guides to common actions. Theyre there to help you, so its worth taking a look to see if theres something that answers your question. If theres not, you could always ask your Technical Support team if your problem is something for which theyd consider producing a guide.
2) Tell them the domain name
Its very important to know exactly where the problem is, and the domain name will help your support team to get to that information as quickly as possible, especially if you have more than one product or service.
3) Be as specific as possible
If youve encountered a problem, one of the best ways to help your support team work out where to focus their efforts is to tell them exactly what you were trying to do when you came across the problem. Theyll then know exactly where to look first to try and solve your problem.
4) Provide background information
One of the most useful yet often overlooked pieces of information is whether or now you have previously tried to do whatever it was you were doing when you encountered the problem. It might sound odd, but if you have done the same thing before with no problem it narrows things down a bit. Likewise, its useful to know if the problem seems to be intermittent.
5) Note down any error messages
These might look undecipherable, but they are extrememly important in helping your Support team to diagnose and resolve your issue - if you encounter one, make a note of its contents and let Technical Support know.
About the Author:
Catherine Widdowson is part of the uk web hosting team at daily.co.uk, which also offers great value domain names and online shopping solutions.
